These Terms of Service (the “Terms”) govern your access to and use of Maxinames (“Maxinames”, “we”, “us”) products and services, including domain registration, web hosting, virtual servers, email hosting, SSL certificates, and any related services (collectively, the “Services”). By creating an account, ordering, or using any Service, you agree to these Terms, our Privacy Policy, and our Acceptable Use Policy. If you do not agree, do not use the Services.
1. Definitions
- Account— the customer record we create when you register, accessed at manage.maxinames.com.
- Services— the products you order, including any add-ons.
- Content— data, files, code, and communications you, your end-users, or any visitor place on or transmit through the Services.
- Order— a purchase you complete through our checkout, including a renewal.
- Term— the billing period of an Order (monthly, annual, multi-year, etc.).
- ICANN— the Internet Corporation for Assigned Names and Numbers, which sets policy for generic top-level domains.
2. Eligibility and acceptance
You may use the Services only if you are at least 18 years old, or the age of majority in your jurisdiction, whichever is greater. If you are accepting these Terms on behalf of an organisation, you represent that you have authority to bind that organisation, and “you” refers to both you and that organisation. You must not be located in, or a resident of, a country subject to comprehensive sanctions administered by the United Nations, European Union, United Kingdom, or United States, and you must not appear on any applicable restricted-party list.
3. Accounts and security
You are responsible for the accuracy of the information in your Account, including contact and billing details, and for keeping that information current. You are responsible for safeguarding your credentials, for any activity that occurs under your Account (whether or not authorised by you), and for the actions of any person to whom you grant access (sub-accounts, contractors, agents). We strongly recommend enabling two-factor authentication. Notify us at support@maxinames.com immediately of any suspected unauthorised access.
4. Fees, taxes, and payment
Fees are charged in advance for each Term you select and are stated in the currency shown at checkout. Unless explicitly stated otherwise, prices exclude VAT, GST, sales tax, and similar levies, which are added at the rate applicable to your jurisdiction. You authorise us to charge your designated payment method for all fees, taxes, and other amounts due. If a payment fails, we may retry the charge, suspend the Service, and assess late fees as permitted by law. Promotional or introductory rates apply only to the initial Term and do not apply to renewals; standard rates apply at renewal unless we tell you otherwise in writing.
5. Renewals and cancellation
Services renew automatically at the end of each Term for an equivalent Term at the then-current standard rate. We email renewal reminders to your billing contact at least 14 days in advance. To prevent renewal, cancel auto-renew on the Service from your dashboard before the renewal date. Cancellation takes effect at the end of the current Term unless you request immediate cancellation, in which case the Service stops at the time of the request and you are not entitled to a pro-rata refund of any unused portion (subject to the refund policy below).
6. Refund policy
New shared hosting and VPS Orders are eligible for a 30-day money-back guarantee from the date of initial purchase. Renewal fees are non-refundable. Domain registrations, transfers, and renewals are non-refundable except where the registry permits deletion within its add-grace period and we are able to recover the registration cost. Paid SSL certificates are refundable within 30 days only if the certificate has not yet been issued. Add-on incident services (such as malware cleanup) are non-refundable once performed. Eligible refunds are returned to the original payment method within five business days of approval.
7. Domain registration
Domain registrations are subject to ICANN policies, the rules of the relevant registry, and any applicable Registry-Registrar Agreement, all of which are incorporated by reference. You agree that:
- All registration data you provide is true, accurate, current, and complete, and you will keep it so for the life of the registration. Wilfully providing inaccurate or unreliable information, or failing to update it within seven days of any change, is a material breach of these Terms and grounds for suspension or cancellation.
- You will respond to inquiries from Maxinames or the registry regarding the accuracy of your registration data within fifteen days.
- You acknowledge the rights and responsibilities described in ICANN's Registrants' Benefits and Responsibilities specification, including transfer rights, dispute-resolution procedures (UDRP), and the Registrant Educational Information published by ICANN.
- You acknowledge that domain registrations have a defined lifecycle: active term, renewal grace period, redemption period (with restoration fees), and finally release back to the registry. Specific durations vary by TLD.
- You will not register a domain in bad faith or in violation of any third party's trademark or other rights, and you accept sole responsibility for the choice of name.
8. Hosting and other Services
Shared hosting plans share resources among many customers. You agree to use the Services within the resource limits described in your plan. Sustained excessive CPU, memory, disk I/O, inode, or bandwidth use may result in throttling, suspension, or required upgrade. Storage of files unrelated to a website (off-site backups, file dumps, media archives) is not permitted on shared hosting. IP addresses assigned to your Service remain our property; we may change them with notice. You are solely responsible for the security of any application you install, including timely patching of CMS, themes, and plugins.
9. Backups
We perform routine backups for operational purposes only. These backups are not a substitute for your own backups. You are responsible for maintaining current backup copies of all Content stored on the Services. We do not guarantee that operational backups will be available, complete, or restorable, and we are not liable for any data loss.
10. Acceptable use
You agree to use the Services in accordance with our Acceptable Use Policy. Violations may result in immediate suspension, content removal, account termination, and referral to law enforcement. We may investigate suspected violations and cooperate with authorities to the extent required or permitted by law.
11. Your Content
As between you and us, you retain all rights in your Content. You grant us a worldwide, non-exclusive, royalty-free licence to host, copy, transmit, display, and process your Content solely as necessary to provide and secure the Services and to comply with legal obligations. You represent that you have all rights and consents necessary to grant this licence and that your Content and your use of the Services do not violate any law or third party right.
12. Service availability
We target 99.9% monthly uptime for shared hosting and 99.95% for virtual servers, excluding scheduled maintenance, force majeure, and outages caused by your Content, applications, or third-party providers. Where the target is missed and the cause is solely attributable to us, we issue service credits on request, capped at the monthly fee for the affected Service. Service credits are the sole and exclusive remedy for missed availability.
13. Suspension and termination
We may suspend or terminate any Service immediately if (i) you fail to pay amounts due; (ii) you breach these Terms or the Acceptable Use Policy; (iii) your use of the Services creates a security, legal, or operational risk to us, our customers, or our network; (iv) we are required to do so by law or by a competent authority; or (v) the registry or ICANN requires it for a domain registration. Where the breach is curable and not urgent, we will give you reasonable notice and an opportunity to remedy. After termination we may delete your Content and any data associated with the terminated Services after a 14-day safety window; download any data you wish to retain before then.
14. Disclaimers
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY DATA WILL BE ACCURATE OR PRESERVED. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES; IN THOSE JURISDICTIONS, OUR WARRANTIES ARE LIMITED TO THE MINIMUM SCOPE PERMITTED.
15. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL CUMULATIVE LIABILITY UNDER THESE TERMS IS LIMITED TO THE AMOUNTS YOU PAID US FOR THE AFFECTED SERVICE IN THE TWELVE MONTHS IMMEDIATELY BEFORE THE EVENT GIVING RISE TO THE CLAIM. THESE LIMITATIONS APPLY EVEN IF A LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
16. Indemnification
You will defend, indemnify, and hold harmless Maxinamesand our officers, employees, and agents from and against any claim, demand, loss, or expense (including reasonable attorneys' fees) arising out of or related to (i) your Content, (ii) your use of the Services in breach of these Terms or applicable law, or (iii) your violation of any third-party right, including intellectual property and privacy rights. We will give you prompt notice of any such claim and reasonable cooperation, and you may control the defence and settlement provided no settlement requires us to admit fault or pay any amount we have not agreed to.
17. Governing law and disputes
These Terms are governed by the laws of England and Wales, without regard to conflict-of-law principles. The courts of London, England have exclusive jurisdiction over any dispute, subject to any non-waivable consumer rights you may have in your country of residence. Before commencing formal proceedings, both parties will attempt to resolve the dispute in good faith by contacting the other party in writing and engaging in informal discussions for at least thirty days.
18. Changes to these Terms
We may update these Terms from time to time. Material changes will be communicated by email to your billing contact and posted on this page at least 30 days in advance, unless a shorter notice period is required by law or to address an urgent risk. Continued use of the Services after the change takes effect constitutes acceptance of the updated Terms. If you do not accept a change, your sole remedy is to cancel the affected Service before the change takes effect.
19. General provisions
- Entire agreement. These Terms (with the Privacy Policy, Acceptable Use Policy, and any order-specific terms) are the entire agreement between you and us regarding the Services and supersede prior agreements on the subject.
- Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets.
- Severability. If any provision is held unenforceable, the remaining provisions remain in full force.
- No waiver. Our failure to enforce a provision is not a waiver of our right to do so later.
- Force majeure. Neither party is liable for failure or delay caused by circumstances beyond its reasonable control, including acts of God, war, terrorism, civil unrest, government action, labour disputes, internet backbone outages, or large-scale cyberattacks.
- Notices. Notices to you may be sent by email to your billing contact or posted in the dashboard. Notices to us must be sent to support@maxinames.com.
- Independent contractors. The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship.
20. Contact
For any question about these Terms, including notices and legal requests, write to support@maxinames.com.
This document is provided for informational use and does not constitute legal advice. Have qualified counsel review it before relying on it for your specific situation.